Return and Refund Policy
REFUND & RETURN POLICY
At EverCalm Wellness, customer satisfaction is important to us.
Due to the nature of dietary supplements and wellness products, opened or used products cannot be returned for safety and quality control reasons.
ELIGIBLE RETURNS
We may offer refunds or replacements under the following conditions:
• Your order arrived damaged
• You received the incorrect product
• Your item arrived defective
To request assistance, please email:
Please include:
• Full Name
• Order Number
• Photos of the product if applicable
• Description of the issue
Requests must be submitted within 15 days of delivery.
NON-RETURNABLE ITEMS
The following items are not eligible for return or refund:
• Opened supplement products
• Used wellness products
• Clearance or final sale items
• Products damaged due to misuse
ORDER CANCELLATIONS
Orders may only be canceled or modified within 12 hours of purchase. After processing begins, orders can no longer be changed or canceled.
REFUND PROCESSING
Approved refunds are processed back to the original payment method within approximately 3–5 business days depending on your financial institution.
RETURN SHIPPING
Customers may be responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
CUSTOMER SUPPORT
EverCalm Wellness
PO Box 1053
Lexington, SC 29073
Phone:
803-386-7542
Support Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Support Email:
support@evercalmwellness.com
FDA DISCLAIMER
These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.